Annie Hollis serves as the Vice President of Operations & Operations Services for Siren Retail at Starbucks, where she plays a pivotal role in shaping the customer experience across the company’s flagship Roasteries. With a robust background in retail operations and franchise consulting, Annie has...
Annie Hollis serves as the Vice President of Operations & Operations Services for Siren Retail at Starbucks, where she plays a pivotal role in shaping the customer experience across the company’s flagship Roasteries. With a robust background in retail operations and franchise consulting, Annie has consistently demonstrated her ability to drive results and exceed expectations. Her leadership is characterized by a keen focus on unlocking the potential within her teams, fostering an environment that prioritizes development, collaboration, and innovative problem-solving.
In her current role, Annie oversees the North American Starbucks Roasteries, which are not just retail spaces but immersive experiences that showcase the artistry of coffee roasting and service. Her portfolio includes the iconic Starbucks Roastery on Chicago’s Magnificent Mile, the newly launched Roastery in the Empire State Building, and the original Roastery in Seattle's Capitol Hill. Each location is a testament to her strategic vision and commitment to excellence, blending integrated marketing strategies with exceptional customer service to create unique brand experiences.
Annie's expertise extends beyond operations; she is adept in project management, employee training, and event planning, ensuring that every aspect of the Roastery experience is meticulously crafted. Her skills in enterprise software and marketing communications enable her to implement innovative solutions that enhance operational efficiency and customer engagement. As she continues to lead key projects that redefine the Starbucks brand, Annie remains dedicated to creating a culture of excellence that inspires her teams and delights customers, solidifying Starbucks' position as a leader in the retail coffee industry.
