Annie Coldstream serves as the Vice President of Member Engagement and Human Resources at the Massachusetts Bankers Association (MBA), where she plays a pivotal role in enhancing the operational efficiency and member satisfaction of this influential trade group. With a diverse membership of approximately 120...
Annie Coldstream serves as the Vice President of Member Engagement and Human Resources at the Massachusetts Bankers Association (MBA), where she plays a pivotal role in enhancing the operational efficiency and member satisfaction of this influential trade group. With a diverse membership of approximately 120 banks, including commercial, savings, and cooperative institutions, Annie is dedicated to fostering strong relationships and ensuring that the unique needs of each member bank are met. Her expertise in human resources is evident in her successful centralization of HR functions, which has streamlined processes and improved service delivery across the organization.
Annie has led several key initiatives that have significantly impacted the MBA's operational framework. Notably, she spearheaded the selection and implementation of a comprehensive human resources information system (HRIS), which has transformed payroll processing and enhanced data management capabilities. Her efforts in updating the employee handbook and conducting a full salary review reflect her commitment to maintaining competitive compensation practices and fostering a positive workplace culture. Additionally, she has established robust onboarding and off-boarding processes that ensure a seamless transition for employees, enhancing overall engagement and retention.
In her role, Annie also focuses on leveraging technology to improve member engagement. She has taken the lead in selecting a new database and association management system, which will streamline communication and enhance the MBA's ability to serve its members effectively. Her skills in communication, customer service, and troubleshooting, combined with her proficiency in tools like Crystal Reports and Adobe Creative Suite, enable her to deliver impactful solutions that drive member satisfaction and organizational success. Through her strategic vision and hands-on approach, Annie Coldstream continues to elevate the Massachusetts Bankers Association as a vital resource for the banking community in New England.
