As the Director of Solution Development at Madison National Life Insurance Company, Inc., Anna Petrofsky plays a pivotal role in shaping the company’s strategic direction and enhancing its product offerings. With her extensive experience in administrative and customer-facing management, Anna expertly oversees and manages Third-Party...
As the Director of Solution Development at Madison National Life Insurance Company, Inc., Anna Petrofsky plays a pivotal role in shaping the company’s strategic direction and enhancing its product offerings. With her extensive experience in administrative and customer-facing management, Anna expertly oversees and manages Third-Party Administrator (TPA) and vendor relationships, ensuring that all partnerships align with the company’s commitment to customer satisfaction and operational excellence. Her strong emphasis on continuous improvement and problem-solving allows her to identify and capitalize on market opportunities, particularly in technology and process enhancements.
In her current role, Anna collaborates closely with Sales Leadership and department heads to set a robust worksite strategy that drives business growth and meets the evolving needs of clients. She leads cross-functional teams in the design and development of innovative products and solutions, guiding projects from initial concept through to production. Anna’s exceptional listening skills and ability to coach her team foster a collaborative environment where ideas can flourish, ultimately enhancing customer relationship management (CRM) practices and ensuring that both internal and external stakeholders are prioritized.
Her expertise in operations management and sales management, combined with her adeptness in leveraging social media for brand engagement, positions Anna as a key influencer in the insurance industry. By continuously seeking out new technologies and refining processes, she not only enhances the company’s competitive edge but also cultivates a culture of excellence that resonates throughout Madison National Life Insurance Company.
