As the Senior Director of Operational Resiliency at Conduent, Ann P. plays a pivotal role in ensuring that the organization not only meets but exceeds the rigorous compliance standards required in today’s fast-paced business environment. With a robust background in Executive Compliance and Change Management,...
As the Senior Director of Operational Resiliency at Conduent, Ann P. plays a pivotal role in ensuring that the organization not only meets but exceeds the rigorous compliance standards required in today’s fast-paced business environment. With a robust background in Executive Compliance and Change Management, Ann has successfully transitioned her responsibilities from Xerox to Conduent, demonstrating her adeptness in navigating complex organizational changes while maintaining a Sustainable Maintenance Plan. This plan is essential for upholding Client Contractual, Security, and Governance requirements, which are critical in safeguarding the interests of both the organization and its clients.
Leading a diverse team of 63 associates, including 9 direct reports, Ann fosters a culture of collaboration and accountability, empowering her team to achieve measurable business results. Her expertise in Organizational Development and Regulatory Compliance is complemented by her hands-on experience with ISO 27001:2013 certifications and SOC-1 audits, ensuring that Conduent adheres to the highest standards of operational integrity. Ann's strategic vision is evident in her ability to implement effective Change Management initiatives and Business Process Improvements that enhance operational efficiency and drive continuous improvement.
Key projects under her leadership include the development of Service-Level Agreements (SLAs) that align with industry best practices and the implementation of Total Productive Maintenance (TPM) strategies that optimize resource utilization. Ann’s commitment to orchestrating successful wins not only strengthens Conduent's operational resiliency but also positions the organization as a trusted partner in delivering exceptional service to its clients. Her blend of strategic insight and executional excellence makes her an invaluable asset in the ever-evolving landscape of operational compliance and governance.
