As the Director of UPSTART Operations at Waterford.org, Ann Izzo plays a pivotal role in shaping the educational landscape for at-risk families across the United States. With a strong background in customer service and operations management, Ann is dedicated to ensuring that the UPSTART program...
As the Director of UPSTART Operations at Waterford.org, Ann Izzo plays a pivotal role in shaping the educational landscape for at-risk families across the United States. With a strong background in customer service and operations management, Ann is dedicated to ensuring that the UPSTART program delivers high-quality, Kindergarten readiness software to children from underserved communities. Her expertise in leadership development and team building is instrumental in fostering a culture of excellence within her team, enabling them to effectively support parents and children in their educational journeys.
Under Ann's guidance, the UPSTART program has implemented innovative parent engagement strategies that significantly enhance software usage and educational outcomes. By leveraging her skills in customer service operations and CRM databases, she has streamlined processes that facilitate seamless communication between families and the support team, ensuring that parents feel empowered and equipped to help their children succeed. Ann's experience in call center start-up and customer service training has also been crucial in developing a robust support system that addresses the unique challenges faced by families in the program.
In addition to her operational responsibilities, Ann is actively involved in key projects that aim to expand the reach of Waterford.org's mission. By collaborating with educational stakeholders and utilizing platforms like Salesforce.com, she is working to enhance data-driven decision-making processes that inform program improvements and outreach efforts. Ann Izzo's commitment to educational equity and her strategic vision for the UPSTART program make her an invaluable asset to Waterford.org and the families it serves.
