As the Senior Director of Learning Solutions, Training, and Organizational Performance at Kaiser Permanente, Ann Cazares brings over 23 years of robust experience in enhancing employee and consumer journeys across diverse sectors. Her role is pivotal in shaping the strategic vision and operational execution of...
As the Senior Director of Learning Solutions, Training, and Organizational Performance at Kaiser Permanente, Ann Cazares brings over 23 years of robust experience in enhancing employee and consumer journeys across diverse sectors. Her role is pivotal in shaping the strategic vision and operational execution of learning experiences that support critical functions such as contact centers, membership administration, and national claims administration. Ann's leadership is instrumental in aligning training initiatives with the overarching business objectives of both government and commercial lines of business, ensuring that all employees are equipped with the necessary skills and knowledge to excel in their roles.
Under her guidance, Ann has successfully managed large teams ranging from 10 to over 500 members, overseeing substantial budgets that span from $1 million to $45 million. This extensive experience enables her to implement effective workforce planning and training needs analysis, fostering an environment of continuous learning and employee engagement. Her expertise in work standardization and onboarding processes has significantly improved the consumer experience, particularly in the Medicare sector, where clarity and efficiency are paramount.
Ann’s commitment to delivering results at scale is evident in her strategic approach to the learning lifecycle, where she emphasizes the importance of tailored training solutions that resonate with the unique challenges faced by employees. By leveraging her skills in human resources and employee training, she not only enhances individual performance but also drives organizational success, making her a recognized leader in the field of training and organizational performance. Through her innovative strategies and engaging leadership style, Ann Cazares continues to elevate the learning landscape at Kaiser Permanente, ensuring that the organization remains at the forefront of healthcare excellence.
