Anil Khatri serves as the Director at Nutanix, where he leverages over 25 years of extensive experience in cloud computing, IP networking, and virtualization to drive excellence in technical support and customer service. In his current role, Anil is responsible for managing a global team...
Anil Khatri serves as the Director at Nutanix, where he leverages over 25 years of extensive experience in cloud computing, IP networking, and virtualization to drive excellence in technical support and customer service. In his current role, Anil is responsible for managing a global team of engineers dedicated to resolving critical customer issues that have been escalated to their level. His leadership not only ensures that complex storage, compute, and networking problems are addressed promptly but also fosters a culture of collaboration and innovation within the team.
Anil's expertise spans a wide array of technologies, including WAN, Ethernet, and VLAN configurations, which are essential for optimizing data center operations. His deep understanding of enterprise software, particularly in environments utilizing NetApp and VMware, allows him to implement effective solutions that enhance system performance and reliability for large enterprise customers. He has successfully built and scaled support and services teams in both startup and large corporate environments, demonstrating his ability to adapt and thrive in diverse organizational cultures.
Key projects under Anil's guidance have focused on improving escalation processes and enhancing customer satisfaction metrics, ensuring that Nutanix remains a leader in providing exceptional support. His commitment to program management and sustaining engineering has not only resolved immediate technical challenges but has also contributed to long-term strategic initiatives aimed at improving product reliability and customer experience. Anil's passion for technology and dedication to his team make him a pivotal figure in driving Nutanix’s mission to deliver unparalleled cloud solutions.
