Angela Pop is a dedicated Technical IT Support professional at Groupe Luminess, where she leverages her extensive expertise in both technical and sales support to enhance customer satisfaction and operational efficiency. In her current role, Angela is instrumental in resolving a variety of Mantis tickets...
Angela Pop is a dedicated Technical IT Support professional at Groupe Luminess, where she leverages her extensive expertise in both technical and sales support to enhance customer satisfaction and operational efficiency. In her current role, Angela is instrumental in resolving a variety of Mantis tickets related to Virtual Desktop Infrastructure (VDI) for both Linux and Windows environments. Her adept problem-solving skills allow her to navigate complex technical issues, ensuring that clients receive timely and effective solutions.
Angela’s responsibilities also extend to managing Mantis tickets for websites, where her attention to detail and analytical thinking come into play. She is proficient in creating bash scripts, which streamline processes and improve system performance. Additionally, her bilingual capabilities enable her to provide exceptional support on French-language hotlines, demonstrating her commitment to customer-oriented service.
A key aspect of Angela's role involves monitoring Nagios alerts, where she applies her quality assurance skills to troubleshoot and resolve issues according to established procedures. Her collaborative approach and teamwork skills foster a positive work environment, allowing her to coordinate effectively with colleagues and stakeholders. With a strong foundation in programming, testing, and tools like MathCAD, UML, and Simulink, Angela is well-equipped to tackle the challenges of the ever-evolving IT landscape. Her ambition and versatility make her a valuable asset to Groupe Luminess, as she continues to contribute to the company’s success through innovative solutions and exceptional customer support.
