Angela J. Kelly is a seasoned UX Conversation Designer at Disney Streaming, where she plays a pivotal role in shaping the future of customer interactions across major platforms like Hulu, Disney+, and ESPN+. With a robust background in conversational AI, Angela specializes in designing intuitive...
Angela J. Kelly is a seasoned UX Conversation Designer at Disney Streaming, where she plays a pivotal role in shaping the future of customer interactions across major platforms like Hulu, Disney+, and ESPN+. With a robust background in conversational AI, Angela specializes in designing intuitive workflows for virtual assistants that enhance user engagement and satisfaction. Her expertise spans a variety of text and voice products, including chatbots, interactive voice response systems (IVRs), and voice assistants, ensuring that each interaction is seamless and user-friendly.
Currently, Angela is spearheading key projects aimed at enriching customer experiences for Fortune 500 companies through multi-modal conversational interfaces. By leveraging her skills in natural language processing and chatbot development, she crafts solutions that not only meet user needs but also align with business objectives. Her approach integrates UX principles that translate complex conversational AI interfaces into accessible and enjoyable experiences for users of all ages.
Angela's project management capabilities further enhance her effectiveness, allowing her to oversee initiatives from pilot phases to full-scale launches. Her passion for scriptwriting complements her design work, enabling her to create engaging dialogue that resonates with users. As the landscape of conversational AI continues to evolve, Angela remains at the forefront, driving innovation and ensuring that Disney Streaming's virtual assistants deliver exceptional value and engagement.
