Angel Hunter is a dedicated Customer Service Representative at Arkansas Blue Cross Blue Shield, where she leverages her extensive experience in the insurance industry to deliver exceptional support to both members and healthcare providers. With a strong foundation in U.S. Health Insurance Portability and Accountability...
Angel Hunter is a dedicated Customer Service Representative at Arkansas Blue Cross Blue Shield, where she leverages her extensive experience in the insurance industry to deliver exceptional support to both members and healthcare providers. With a strong foundation in U.S. Health Insurance Portability and Accountability Act (HIPAA) regulations, Angel ensures that all interactions are compliant and uphold the highest standards of confidentiality and professionalism. Her role involves assisting members with inquiries related to benefits, claims, and inpatient pre-certifications, making her a vital resource for navigating the complexities of health insurance.
Angel's expertise in claims management and employee benefits allows her to provide insightful guidance, helping members understand their coverage options and the claims process. She excels in data entry and utilizes Microsoft Access to manage and analyze information effectively, contributing to process improvement initiatives within the customer service team. Her commitment to enhancing the customer experience is evident in her proactive approach to training and mentoring new team members, ensuring they are well-equipped to handle inquiries with confidence and accuracy.
With a Master's Degree in Human Resource Management from Webster University, Angel combines her academic knowledge with practical skills to foster a supportive and efficient work environment. Her passion for customer service and continuous improvement drives her to seek innovative solutions that enhance member satisfaction and streamline operations at Arkansas Blue Cross Blue Shield. Through her dedication and expertise, Angel Hunter plays a crucial role in promoting health literacy and empowering individuals to make informed decisions about their healthcare.
