Andy Shimpa serves as the IT Service Management (ITSM) Program Owner at Berkshire Hathaway Homestate Companies, where he plays a pivotal role in enhancing the organization’s IT service delivery and operational efficiency. With a wealth of experience in ITSM, Andy has successfully implemented robust frameworks...
Andy Shimpa serves as the IT Service Management (ITSM) Program Owner at Berkshire Hathaway Homestate Companies, where he plays a pivotal role in enhancing the organization’s IT service delivery and operational efficiency. With a wealth of experience in ITSM, Andy has successfully implemented robust frameworks that support Infrastructure, Security, and Business Applications teams. His expertise in ITIL processes, particularly in Incident, Major Incident, Service Request, and Event Management, has been instrumental in streamlining operations and ensuring that the Corporate Leadership Team (CLT) has access to critical data and statistics for informed decision-making.
In his current role, Andy leads key projects aimed at optimizing service request management and problem management processes, leveraging tools like SharePoint to facilitate seamless integration and collaboration across teams. His strategic initiatives not only enhance the user experience but also drive compliance with industry standards such as SSAE SOC1, SOC2, ISO 27001, and HIPAA, showcasing his commitment to governance and risk management.
Andy’s background as a Senior Director in various IT disciplines, including Process & Automation and Support Services, equips him with a comprehensive understanding of the technical and operational challenges faced by organizations today. His leadership in the IT Global Support Center has fostered a culture of excellence in help desk support and technical assistance, ensuring that service level agreements (SLAs) are consistently met. As a forward-thinking ITSM leader, Andy Shimpa continues to innovate and elevate the IT service landscape at Berkshire Hathaway Homestate Companies, positioning the organization for sustained success in an increasingly digital world.
