As a Senior Business Program Manager at Microsoft, Andrew Thompson plays a pivotal role in shaping the Partner Support Solutions landscape, particularly through his leadership in Advanced Support for Partners and Premier Support for Partners, which collectively generate approximately $280 million in revenue. With a...
As a Senior Business Program Manager at Microsoft, Andrew Thompson plays a pivotal role in shaping the Partner Support Solutions landscape, particularly through his leadership in Advanced Support for Partners and Premier Support for Partners, which collectively generate approximately $280 million in revenue. With a strong focus on enhancing the partner support experience, Andrew is dedicated to driving partner enablement through premium support offerings that empower Microsoft’s extensive partner ecosystem. His expertise lies in project management and competitive strategy, where he adeptly navigates the complexities of go-to-market initiatives and field landing for Microsoft Services partner offerings.
Andrew's extensive experience in developing and delivering professional services has positioned him as a key architect of innovative programs that enhance customer and partner success. His passion for fostering strong relationships with partners and customers is evident in his strategic planning efforts, where he aligns support offerings with the unique needs of the partner community. By leveraging his skills in Agile project management, cloud consulting, and partner relationship management, Andrew ensures that Microsoft’s support solutions not only meet but exceed the expectations of its partners.
In his current role, Andrew is instrumental in driving initiatives that enhance the overall partner experience, utilizing his deep understanding of the industry and market dynamics. His commitment to troubleshooting and customer service excellence ensures that partners receive the highest level of support, ultimately contributing to their success and satisfaction. As he continues to innovate and refine Microsoft’s partner support offerings, Andrew remains a vital force in advancing the company’s mission to empower every partner to achieve more.