As Vice President and Technology Lead for Service Experience at New York Life Insurance Company, Andrew Perseghin plays a pivotal role in shaping the intersection of technology and customer engagement within the life insurance sector. With nearly two decades of experience at New York Life,...
As Vice President and Technology Lead for Service Experience at New York Life Insurance Company, Andrew Perseghin plays a pivotal role in shaping the intersection of technology and customer engagement within the life insurance sector. With nearly two decades of experience at New York Life, Andrew has cultivated a deep understanding of both business and technology, enabling him to effectively bridge the gap between these two critical areas. His leadership is characterized by a strong focus on delivering exceptional service experiences that resonate with customers and distributors alike.
In his current role, Andrew partners closely with business leadership to define and execute strategic initiatives that enhance the overall service experience. He is instrumental in developing IT strategies and architectures that not only support key business capabilities but also foster innovation and adaptability. By prioritizing modularity and flexibility in IT delivery, Andrew ensures that the organization can swiftly respond to evolving market demands and customer expectations.
Key projects under Andrew's guidance often involve the implementation of cutting-edge technologies aimed at streamlining operations and improving customer interactions. His expertise in architecture, vendor management, and strategic planning has been crucial in driving large-scale initiatives that deliver measurable results. Andrew's ability to build and lead high-performing teams further amplifies his impact, as he empowers his colleagues to execute complex projects with precision and efficiency. With a keen eye for business strategy and a commitment to enhancing service delivery, Andrew Perseghin continues to be a driving force in New York Life's mission to provide unparalleled service in the life insurance industry.
