Andrew Paullin currently serves as the Director of Human Resources at the Westin Michigan Avenue in Chicago, IL, where he plays a pivotal role in shaping the hotel’s culture and operational excellence. With a robust background in the hospitality industry, Andrew has honed his expertise...
Andrew Paullin currently serves as the Director of Human Resources at the Westin Michigan Avenue in Chicago, IL, where he plays a pivotal role in shaping the hotel’s culture and operational excellence. With a robust background in the hospitality industry, Andrew has honed his expertise through significant tenures at Interstate Hotels and Hyatt Hotels, where he developed a keen understanding of the unique challenges and opportunities within hotel management. His strategic approach to human resources focuses on embedding brand service culture into every aspect of the employee experience, ensuring that the Westin not only meets but exceeds guest expectations.
In his current role, Andrew leads key initiatives that align human resources strategies with business objectives, particularly in labor relations and performance management. His extensive experience in managing labor relations, coupled with a solid generalist background, allows him to navigate complex union environments effectively while fostering a collaborative workplace atmosphere. Andrew is adept at developing and implementing HR policies that support organizational development and change management, ensuring that the hotel remains agile and responsive to industry trends.
Andrew’s commitment to leadership development and coaching empowers team members to reach their full potential, creating a high-performance culture that drives guest satisfaction and operational success. His proven track record in pre-opening projects demonstrates his ability to build HR frameworks from the ground up, ensuring that new properties launch with a strong foundation in human capital management. With a focus on achieving workers' compensation goals and targets, Andrew continues to be a strategic business partner, leveraging his expertise to enhance the overall employee experience and contribute to the hotel's long-term success.
