Andrew Parsons is an accomplished Customer Success Senior Manager at Optum, where he leverages over 13 years of experience to enhance client relationships and drive revenue growth through effective Medicaid risk adjustment strategies. His role is pivotal in guiding clients to maximize their potential revenue...
Andrew Parsons is an accomplished Customer Success Senior Manager at Optum, where he leverages over 13 years of experience to enhance client relationships and drive revenue growth through effective Medicaid risk adjustment strategies. His role is pivotal in guiding clients to maximize their potential revenue by providing expert insights into risk score gap analysis. Andrew employs a meticulous target list methodology to identify gaps in risk scores, offering tailored closure approaches that empower clients to independently navigate both prospective and retrospective analyses.
His expertise extends to developing SQL queries that generate custom reports, enabling comprehensive assessments of gap analyses that inform strategic decision-making. Andrew's commitment to client success is further exemplified by his focus on training, which enhances clients' capabilities to conduct their own gap analyses, fostering a culture of independence and self-sufficiency.
Known for his approachable demeanor and attention to detail, Andrew excels in building and leading high-performing teams, ensuring that all phases of the Product Development Life Cycle (PDLC) are executed seamlessly. His proficiency in Earned Value Management (EVM) allows him to provide technical guidance that aligns project outcomes with client expectations. With a strong foundation in customer support and experience, Andrew Parsons is dedicated to delivering exceptional customer experiences that not only meet but exceed client needs, solidifying his reputation as a trusted partner in the healthcare industry.
