As the Head of Platform Operations at PURE Insurance, Andrew McBride plays a pivotal role in enhancing the efficiency and effectiveness of the company's claims management systems. With a robust background in liability and property & casualty insurance, Andrew leads a dedicated IT team that...
As the Head of Platform Operations at PURE Insurance, Andrew McBride plays a pivotal role in enhancing the efficiency and effectiveness of the company's claims management systems. With a robust background in liability and property & casualty insurance, Andrew leads a dedicated IT team that focuses on optimizing ClaimsCenter and other claims-related systems. His leadership is characterized by a commitment to technical and professional development, ensuring that his team is equipped to tackle the complexities of claims handling and resolution.
Andrew's current initiatives include a comprehensive review of incoming defects and enhancement requests, which allows for a proactive approach to identifying friction points within the claims process. By engaging in end-user shadowing, he gains valuable insights into the daily challenges faced by stakeholders, enabling him to implement architectural enhancements that streamline operations. His strong communication skills foster collaboration between IT and business units, ensuring that all enhancements align with the broader organizational goals.
In addition to his technical expertise, Andrew's passion for team development is evident in his mentorship and coaching efforts. He believes that empowering his team not only drives individual performance but also contributes to a culture of excellence within the organization. As a leader in claims management, Andrew McBride is committed to leveraging technology and innovative solutions to enhance the customer experience, ultimately positioning PURE Insurance as a leader in the industry.
