As the Head of Strategic Customer Success at Unity, Andrew Koonmen plays a pivotal role in shaping the customer journey for high-value clients within the Create Anywhere segment. His extensive experience as an enterprise account strategist has equipped him with a deep understanding of customer...
As the Head of Strategic Customer Success at Unity, Andrew Koonmen plays a pivotal role in shaping the customer journey for high-value clients within the Create Anywhere segment. His extensive experience as an enterprise account strategist has equipped him with a deep understanding of customer needs and the ability to articulate the value of Unity's innovative solutions. In his current role, Andrew is dedicated to building a robust Strategic Customer Success team that not only supports clients but also proactively uncovers opportunities for growth and optimization throughout their product lifecycle.
Andrew’s leadership is characterized by a commitment to mentorship and coaching, ensuring that his global Customer Success team is well-equipped to engage effectively with clients in the strategic segment. He emphasizes the importance of aligning customer goals with Unity’s offerings, fostering a collaborative environment where feedback and insights drive continuous improvement. His expertise in account management and sales processes, combined with a strong foundation in lean manufacturing principles and Kaizen methodologies, allows him to implement best practices that enhance operational efficiency and customer satisfaction.
Key projects under Andrew's guidance include initiatives aimed at enhancing customer engagement through tailored success plans and performance metrics, ensuring that clients realize the full potential of Unity's technology. With a focus on the pharmaceutical industry and a background in start-ups, Andrew leverages his diverse skill set to navigate complex client landscapes, driving value and fostering long-term partnerships. His strategic vision and hands-on approach make him a valuable asset to Unity and its clients, as he continues to champion customer success in an ever-evolving digital landscape.
