As a Senior Customer Success Manager at Veeva Systems, Andrew Freedman plays a pivotal role in driving value for some of the largest global pharmaceutical companies through the effective utilization of the CRM Suite. With a robust background in sales, operations, product management, and IT,...
As a Senior Customer Success Manager at Veeva Systems, Andrew Freedman plays a pivotal role in driving value for some of the largest global pharmaceutical companies through the effective utilization of the CRM Suite. With a robust background in sales, operations, product management, and IT, Andrew leverages his expertise to ensure that clients not only maximize their investment but also achieve their strategic objectives. His responsibilities encompass a wide range of activities, including release planning, value creation, governance, and managing customer relationships. By proactively addressing escalations and fostering open communication, he ensures that clients are equipped to navigate the complexities of the pharmaceutical landscape.
One of Andrew's key initiatives is connecting customers for learning and collaboration, which enhances the overall user experience and fosters a community of shared best practices. He is dedicated to educating clients on the latest features and functionalities of the CRM Suite, empowering them to harness the full potential of Veeva's offerings. His cross-functional team leadership skills enable him to work seamlessly with various stakeholders, ensuring that customer feedback is integrated into product development and enhancements.
Andrew's proven track record in account management and strategic partnerships has been instrumental in expanding product offerings and retaining customers, effectively mitigating financial risks for both Veeva and its clients. His commitment to delivering the highest level of quality service not only strengthens client relationships but also positions Veeva as a trusted partner in the pharmaceutical industry. Through his efforts, Andrew continues to drive innovation and success, making a significant impact on the customer journey within the rapidly evolving SaaS landscape.
