As the Deposit Operations Manager at Citizens Bank, Andrea Sheedy plays a pivotal role in enhancing the efficiency and effectiveness of the Document Imaging group. With a keen focus on overseeing daily operations, Andrea ensures that the bank's document management processes are streamlined, secure, and...
As the Deposit Operations Manager at Citizens Bank, Andrea Sheedy plays a pivotal role in enhancing the efficiency and effectiveness of the Document Imaging group. With a keen focus on overseeing daily operations, Andrea ensures that the bank's document management processes are streamlined, secure, and compliant with industry regulations. Her expertise in retail banking and risk management allows her to implement best practices that not only improve operational workflows but also mitigate potential risks associated with document handling.
Andrea's leadership is instrumental in driving key projects that leverage technology to enhance customer experience. By integrating advanced document imaging solutions, she has significantly reduced processing times and improved accuracy in document retrieval, which is crucial for maintaining compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Her commitment to cross-selling and consumer lending initiatives further demonstrates her ability to align operational capabilities with strategic business goals, ultimately contributing to the bank's growth and customer satisfaction.
In addition to her technical skills, Andrea's background in branch management and internet banking equips her with a comprehensive understanding of the retail banking landscape. This holistic perspective enables her to foster collaboration across departments, ensuring that the Document Imaging group not only meets but exceeds the expectations of both internal stakeholders and customers. As she continues to lead innovative projects within Citizens Bank, Andrea Sheedy remains dedicated to enhancing operational excellence and driving the bank's mission forward.
