Andrea Ramirez is a dedicated Service Desk Analyst at DHL IT Services, where she plays a pivotal role in providing first-level technical support to a diverse range of users. With a strong foundation in computer engineering and a passion for programming and web development, Andrea...
Andrea Ramirez is a dedicated Service Desk Analyst at DHL IT Services, where she plays a pivotal role in providing first-level technical support to a diverse range of users. With a strong foundation in computer engineering and a passion for programming and web development, Andrea has honed her skills over five years, making her a valuable asset to the IT support team. Her responsibilities include managing technical support requests through various channels such as calls, chats, and tickets, ensuring that issues are resolved efficiently and effectively.
Currently, Andrea is involved in key projects that leverage her expertise in NetSuite ERP, enhancing the user experience and streamlining support processes. Her proficiency in JavaScript and Visual Basic .NET allows her to create tailored solutions that address specific user needs, while her strong communication skills in English facilitate clear and concise interactions with clients and colleagues alike.
In addition to her role at DHL, Andrea is actively pursuing personal robotics projects that incorporate cutting-edge technologies such as computer vision, machine learning, and artificial intelligence using Python. This hands-on experience not only enriches her technical skill set but also demonstrates her commitment to continuous learning and innovation. Known for her responsibility, respectfulness, and ability to work both independently and collaboratively, Andrea embodies the qualities of a forward-thinking IT professional. Her critical thinking skills enable her to analyze complex problems and devise effective solutions, making her an integral part of the DHL IT Services team.
