As the Vice President of Business Development at TELUS International, Andrea Krumm is at the forefront of driving innovative digital solutions that redefine customer experience (CX). With over 20 years of experience in technology and complex software application solutions, Andrea leverages her extensive expertise to...
As the Vice President of Business Development at TELUS International, Andrea Krumm is at the forefront of driving innovative digital solutions that redefine customer experience (CX). With over 20 years of experience in technology and complex software application solutions, Andrea leverages her extensive expertise to spearhead key projects that enhance operational efficiency and customer satisfaction. Her commitment to excellence is evident in her strategic approach to direct sales, account management, and business alliances, where she cultivates relationships that foster growth and collaboration.
At TELUS International, Andrea plays a pivotal role in developing integrated solutions that encompass digital strategy, consulting, and transformation. She is instrumental in leading initiatives that incorporate intelligent automation and data annotation, ensuring that clients receive cutting-edge omnichannel CX solutions tailored to their unique needs. Her ability to navigate the complexities of the sales process and project management allows her to effectively align TELUS International's offerings with market demands, driving significant revenue growth.
Andrea's passion for empowering others is a cornerstone of her leadership style. She believes that the success of her team and clients is intrinsically linked to her own, and she invests considerable energy into mentoring and supporting those around her. This unique perspective not only enhances team dynamics but also fosters a culture of excellence within the organization. As a thought leader in the industry, Andrea continues to explore innovative strategies that position TELUS International as a leader in digital transformation, ensuring that the company remains at the cutting edge of customer experience solutions.
