Anastasia Novak serves as a Senior Customer Success Manager at Triptease, where she leverages her extensive experience in SaaS customer success to foster strong relationships with some of the largest hotel partners in North America. In her current role, Anastasia is instrumental in driving value...
Anastasia Novak serves as a Senior Customer Success Manager at Triptease, where she leverages her extensive experience in SaaS customer success to foster strong relationships with some of the largest hotel partners in North America. In her current role, Anastasia is instrumental in driving value and retention, ensuring that clients not only achieve their business objectives but also enhance their guest engagement strategies. By collaborating closely with business leaders, she identifies opportunities for process improvements and facilitates interdepartmental relations, which are crucial for delivering a seamless customer experience.
Anastasia's passion for customer advocacy is evident in her approach to account management, where she prioritizes understanding the unique needs of each client. She employs her expertise in user experience (UX) to guide hotels in optimizing their direct booking channels, ultimately helping them recapture guest relationships that may have been lost to third-party platforms. Her leadership skills shine through as she mentors junior team members, fostering a culture of learning and collaboration within the team.
With a strong foundation in marketing and relationship building, Anastasia is adept at navigating the complexities of the travel tech industry. Her ENFJ personality type drives her to connect with others, making her not only a valuable asset to Triptease but also a champion for the clients she serves. As she continues to contribute to the company's growth and culture, Anastasia remains committed to enhancing customer success and driving innovation in the travel SaaS landscape.
