Amy Payne is a dedicated Senior Quality Assurance Coordinator at Capital One, where she plays a pivotal role within the Adherence Quality Assurance (AQA) group in the Business Risk Office. In this capacity, Amy is tasked with ensuring regulatory compliance within the Loss Mitigation teams,...
Amy Payne is a dedicated Senior Quality Assurance Coordinator at Capital One, where she plays a pivotal role within the Adherence Quality Assurance (AQA) group in the Business Risk Office. In this capacity, Amy is tasked with ensuring regulatory compliance within the Loss Mitigation teams, a responsibility that requires her to possess an extensive understanding of Regulatory Law and a keen attention to detail. Her proactive approach allows her to effectively identify potential compliance violations, thereby safeguarding the organization against regulatory risks.
Amy's expertise in quality assurance is complemented by her strong organizational skills and her ability to manage personal productivity. She excels in internal client communication, ensuring that all stakeholders are informed and engaged throughout the compliance monitoring process. Her ability to research intricate details and provide actionable next steps for resolution has proven invaluable in maintaining the integrity of Capital One's operations.
In addition to her core responsibilities, Amy is involved in key projects aimed at enhancing the efficiency of compliance monitoring processes. She leverages her skills in financial management and general ledger accounting to contribute to the overall risk management strategy of the organization. Proficient in tools such as Microsoft Outlook, Word, and PowerPoint, as well as SAP HR, Amy is well-equipped to present findings and recommendations to senior leadership, fostering a culture of compliance and accountability.
As she continues to grow in her role, Amy remains committed to professional development and is eager to embrace new challenges that will further enhance her capabilities in the field of quality assurance and human resources. Her blend of regulatory knowledge, communication skills, and organizational prowess positions her as a key asset to Capital One's mission of operational excellence.
