Amy Lind is a highly accomplished Principal ServiceNow Developer at ICF, bringing over 14 years of extensive experience in software development on the ServiceNow platform. Her expertise spans across IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Security Incident Response (SIR), making her a...
Amy Lind is a highly accomplished Principal ServiceNow Developer at ICF, bringing over 14 years of extensive experience in software development on the ServiceNow platform. Her expertise spans across IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Security Incident Response (SIR), making her a pivotal figure in driving digital transformation initiatives for clients. Amy is not only a certified implementer but also a strong consulting professional, adept at leveraging her in-depth knowledge of the ServiceNow ecosystem to deliver quality, best-practice technical solutions that minimize disruption during upgrades.
In her current role, Amy has successfully implemented a range of critical projects that enhance operational efficiency and service delivery. Notably, she has led the implementation of ITSM modules, including Service Catalog, Service Portal, SLAs, Knowledge Management, and the Virtual Agent, as well as integrating AWS Connector for Security Hub to bolster security incident response capabilities. Her work with SPM has been equally impactful, where she has implemented Project Portfolio Management (PPM) with Financials, Agile 2.0, and Ideation, ensuring that organizations can effectively manage their resources and align projects with strategic objectives.
Amy's innovative approach is exemplified in her design and creation of the Strategic Planning Workspace, which integrates Agile 2.0 with custom mapping to the Program table. This initiative not only streamlines project planning but also enhances collaboration across teams. With a passion for Agile development, business analysis, and software documentation, Amy is committed to fostering a culture of continuous improvement and knowledge sharing within her team. Her dedication to troubleshooting and training ensures that clients are equipped with the skills necessary to maximize their investment in the ServiceNow platform, ultimately driving sustainable growth and success.
