As the Business Owner of Forward Reach, LLC, Amy Freckmann leverages her extensive background in customer-centric marketing and digital strategy to drive impactful change within community service sectors. With a deep commitment to human-centered design, Amy leads her firm in creating inclusive and effective customer...
As the Business Owner of Forward Reach, LLC, Amy Freckmann leverages her extensive background in customer-centric marketing and digital strategy to drive impactful change within community service sectors. With a deep commitment to human-centered design, Amy leads her firm in creating inclusive and effective customer experiences that resonate with diverse populations. Her expertise in strategic planning and design thinking allows her to craft tailored solutions that not only address the unique needs of community members but also foster engagement and empowerment.
At Forward Reach, Amy spearheads key projects that focus on digital transformation and business process improvement, ensuring that community service providers can adapt to the evolving landscape of customer expectations. By employing immersive, human-centered approaches, she collaborates closely with stakeholders to develop innovative strategies that enhance service delivery and accessibility. Amy’s leadership skills and experience in coaching empower her team to embrace a culture of creativity and collaboration, driving projects that yield measurable outcomes.
Amy’s passion for design research and her commitment to elevating customer experience are evident in every initiative she undertakes. By prioritizing the voices of the communities she serves, she ensures that Forward Reach not only meets but exceeds the expectations of its clients. As she continues to expand her firm’s reach, Amy remains dedicated to fostering meaningful connections that enhance the lives of individuals and strengthen community ties. Through her work, she exemplifies the power of strategic vision combined with a heartfelt commitment to service.
