Amit Bhanot serves as a Software Engineering Line Manager and Senior Director at Amdocs, where he leverages his extensive experience in information system management and development within the IT and telecom domains. With a strong focus on maintenance and support R&D, managed services, and customer...
Amit Bhanot serves as a Software Engineering Line Manager and Senior Director at Amdocs, where he leverages his extensive experience in information system management and development within the IT and telecom domains. With a strong focus on maintenance and support R&D, managed services, and customer relationships, Amit has cultivated a proven track record of delivering exceptional results by adapting to new technologies and methodologies. His role is pivotal in overseeing B2B application support and customer engagement for over 100 global clients who utilize various software billing and IT solutions across telecom, cable, e-commerce, and broadband sectors.
Leading a high-performing global team composed of R&D experts, product specialists, and customer success managers, Amit is dedicated to driving fiscal responsibility while delivering significant business value to customers. His expertise in telecommunications and customer relationship management (CRM) enables him to foster strong partnerships with clients, ensuring their needs are met with precision and efficiency. Amit is also adept at KPI and SLA management, ensuring that service delivery meets the highest standards of quality.
His technical skills in software development, particularly in Java and API development, complement his analytical capabilities, allowing him to address complex challenges in real-time. Amit's strong communication skills facilitate effective collaboration across teams and with stakeholders, making him a key player in Amdocs' mission to innovate and enhance customer experiences in an ever-evolving digital landscape. Through his leadership, Amit continues to drive initiatives that not only meet but exceed customer expectations, solidifying Amdocs' position as a leader in the telecom industry.
