Amanda Macdonald is a seasoned professional leader with over 20 years of experience in the Information Technology industry, currently serving as a Senior Manager of Enterprise Support at Amazon Web Services (AWS). In her role, Amanda excels at fostering relationships with both external customers, including...
Amanda Macdonald is a seasoned professional leader with over 20 years of experience in the Information Technology industry, currently serving as a Senior Manager of Enterprise Support at Amazon Web Services (AWS). In her role, Amanda excels at fostering relationships with both external customers, including C-suite executives, and internal stakeholders, ensuring that the highest standards of customer service are met. Her strategic approach to support coordination has been instrumental in addressing complex issues that arise within the rapidly evolving tech landscape.
One of Amanda's key achievements at AWS has been the recruitment and development of a specialized team of 63 engineers, who serve as trusted advisors to over 50 clients in the Energy and Health Care and Life Sciences sectors. This initiative not only enhances customer satisfaction but also drives revenue growth by delivering tailored solutions that meet the unique needs of these industries. Amanda's expertise in ITIL and project management allows her to implement best practices that streamline operations and improve service delivery.
Moreover, Amanda's technical proficiency in Oracle, SQL tuning, and AIX complements her management skills, enabling her to bridge the gap between technical teams and business objectives effectively. Her commitment to creating a collaborative and enjoyable work environment fosters a culture of continuous learning and innovation among her team members. As a respected leader in the IT sector, Amanda Macdonald continues to make significant contributions to AWS, driving excellence in enterprise support and ensuring that customers receive unparalleled service and support.
