Amador Zuazua serves as the Director of Operations at Charles Schwab, where he leverages over 20 years of extensive experience in the financial services sector to drive transformative change and enhance operational efficiency. In his current role, Amador leads a high-performing cross-functional team dedicated to...
Amador Zuazua serves as the Director of Operations at Charles Schwab, where he leverages over 20 years of extensive experience in the financial services sector to drive transformative change and enhance operational efficiency. In his current role, Amador leads a high-performing cross-functional team dedicated to improving the end-to-end client experience within Estate Services. His strategic focus on digital transformation and process optimization has resulted in a remarkable threefold return on investment in less than four years. By employing LEAN methodologies and fostering a culture of continuous improvement, he ensures that the needs of clients and Estate Services professionals are met with precision and care.
Amador’s expertise in internal consulting and change management is pivotal in navigating the complexities of organizational transformation. He is adept at balancing strategic initiatives with operational realities, ensuring that enhancements are not only innovative but also practical and sustainable. His bilingual proficiency in English and Spanish allows him to engage effectively with diverse teams and clients, further enriching the collaborative environment he champions.
Key projects under Amador's leadership include the implementation of streamlined processes that simplify workflows and enhance service delivery. His commitment to talent management and strategic partnerships has cultivated a high-performing team that is agile and responsive to the evolving needs of the market. With a strong foundation in marketing communications and business process improvement, Amador continues to position Charles Schwab at the forefront of the financial services industry, driving growth and delivering exceptional value to clients.
