Alison Wilson serves as the Vice President of Global Fulfilment Operations at Ciena, where she leverages her extensive experience in the telecommunications industry to drive operational excellence and enhance customer satisfaction. With a proven track record in Service Delivery and Operations Management, Alison oversees the...
Alison Wilson serves as the Vice President of Global Fulfilment Operations at Ciena, where she leverages her extensive experience in the telecommunications industry to drive operational excellence and enhance customer satisfaction. With a proven track record in Service Delivery and Operations Management, Alison oversees the end-to-end management of customer orders, ensuring a seamless process from booking to delivery. Her role encompasses critical functions such as Order Management, Fulfilment, Distribution, Logistics, and Reverse Logistics, allowing her to implement strategies that optimize efficiency and reduce lead times.
At Ciena, Alison is currently spearheading several key projects aimed at enhancing the supply chain's agility and responsiveness. By integrating advanced technologies and data analytics into the logistics framework, she is focused on improving order accuracy and visibility, which are essential in today’s fast-paced telecommunications landscape. Her expertise in Vendor Management and Managed Services enables her to cultivate strong partnerships with suppliers, ensuring that Ciena can meet the evolving demands of its customers while maintaining high service standards.
Alison's leadership style is characterized by her ability to foster cross-functional team collaboration, empowering her teams to innovate and excel in their respective areas. Her knowledge of DWDM, UMTS, and SS7 protocols further enriches her strategic approach, allowing her to align operational goals with the broader objectives of the organization. As a forward-thinking leader, Alison is committed to driving continuous improvement within the fulfilment operations, positioning Ciena as a leader in the telecommunications sector.