Alfonso De Olea serves as the EMEA Services Director for HP, where he leads the service business for the Industrial Printing Indigo Business Unit across Europe, the Middle East, and Africa. With over 20 years of experience in the information technology sector, particularly within Fortune...
Alfonso De Olea serves as the EMEA Services Director for HP, where he leads the service business for the Industrial Printing Indigo Business Unit across Europe, the Middle East, and Africa. With over 20 years of experience in the information technology sector, particularly within Fortune Top 50 companies, Alfonso has honed his expertise in finance and operations management, channel sales, and customer service for both B2C and B2B markets. His current role is pivotal as he drives end-to-end business growth by prioritizing customer success, ensuring that HP not only meets but exceeds client expectations in a rapidly evolving industry.
Under Alfonso's leadership, key projects have focused on enhancing IT service management and optimizing technical support processes, which are crucial for maintaining high levels of customer satisfaction and loyalty. His persuasive team-building skills enable him to motivate cross-functional teams, fostering a collaborative environment that encourages innovation and excellence. Alfonso’s strategic approach to IT outsourcing and operations management has led to significant improvements in service delivery and operational efficiency, positioning HP as a leader in the industrial printing sector.
Alfonso’s commitment to integrating advanced technologies and data center solutions into service offerings reflects his forward-thinking mindset. By leveraging his extensive background in pre-sales and team leadership, he is adept at aligning service strategies with market demands, ensuring that HP remains competitive and responsive to the needs of its diverse clientele. Through his vision and expertise, Alfonso De Olea continues to shape the future of HP’s service operations in the EMEA region, driving sustainable growth and exceptional business outcomes.
