As the Rentals Supervisor at Grand Geneva Resort & Spa, Alexis Smith plays a pivotal role in ensuring seamless operations within the resort's rental department. With a strong foundation in marketing and professional selling from her recent graduation at UW-Whitewater, Alexis leverages her academic background...
As the Rentals Supervisor at Grand Geneva Resort & Spa, Alexis Smith plays a pivotal role in ensuring seamless operations within the resort's rental department. With a strong foundation in marketing and professional selling from her recent graduation at UW-Whitewater, Alexis leverages her academic background to enhance customer service and drive business efficiency. Her responsibilities encompass the opening and closing operations of the rental facility, where she expertly supervises a diverse crew of over 60 employees. This leadership role requires not only strong project management skills but also the ability to create effective work schedules and assist with hiring and training new staff, fostering a collaborative and motivated team environment.
In addition to overseeing daily operations, Alexis is dedicated to maintaining and repairing rental equipment, ensuring that guests have access to high-quality gear for their outdoor adventures. Her analytical skills come into play as she assesses equipment performance and implements improvements, contributing to the overall guest experience. Alexis's excellent people skills shine through in her interactions with both clients and employees, as she prioritizes building strong relationships and resolving conflicts efficiently. By combining her marketing expertise with hands-on operational management, Alexis is committed to enhancing the rental experience at Grand Geneva Resort & Spa, making it a premier destination for guests seeking adventure in nature. Whether it’s through optimizing processes or engaging with customers, Alexis continues to make a significant impact in her role, embodying the spirit of hospitality that the resort is known for.
