As Vice President of Transformation at BNY Mellon | Pershing, Alexis Marans plays a pivotal role in enhancing the client experience through innovative strategies and a strong commitment to employee engagement. With over five years of focused expertise in Diversity, Equity, and Inclusion (DEI), Alexis...
As Vice President of Transformation at BNY Mellon | Pershing, Alexis Marans plays a pivotal role in enhancing the client experience through innovative strategies and a strong commitment to employee engagement. With over five years of focused expertise in Diversity, Equity, and Inclusion (DEI), Alexis is not only a change agent but also a dedicated trainer who empowers teams to embrace cultural diversity and foster an inclusive workplace. Her leadership in developing and executing a global Client Service Campaign during Customer Service Week exemplifies her ability to celebrate and recognize the contributions of employees, reinforcing a culture of appreciation and engagement.
Alexis is instrumental in onboarding new service models and systems, ensuring that best practices are seamlessly integrated into operations. By analyzing trends and identifying areas for improvement, she drives initiatives that enhance processes and elevate the overall client experience. Her skills in Lean Transformation and Employee Engagement enable her to implement effective strategies that align with the organization’s goals, ultimately leading to increased client satisfaction and loyalty.
Recognized at the industry level with accolades such as the 2023 NICSA award, Alexis’s contributions extend beyond her immediate role. She actively participates in Human Resources initiatives, focusing on employee well-being and the development of business resource groups that support diverse voices within the organization. Through her expertise in marketing and branding, she effectively communicates the value of these initiatives, ensuring that BNY Mellon | Pershing remains at the forefront of industry standards in client service and employee engagement.
