As Co-Founder and COO of Dobby, Alexandra Fontova is at the forefront of revolutionizing the home services industry. Since joining Dobby in 2020 as the Director of Customer Experience, she has played a pivotal role in shaping the company's vision and operational strategies. Under her...
As Co-Founder and COO of Dobby, Alexandra Fontova is at the forefront of revolutionizing the home services industry. Since joining Dobby in 2020 as the Director of Customer Experience, she has played a pivotal role in shaping the company's vision and operational strategies. Under her leadership, Dobby has emerged as a beloved platform, boasting an impressive Net Promoter Score (NPS) of +80, which reflects the exceptional customer satisfaction and loyalty that the company has cultivated.
Alex's expertise lies in leveraging data analysis and strategic planning to enhance user experiences and streamline operations. She has spearheaded key projects focused on automating home services, ensuring that homeowners can access high-quality service with just a few clicks. By fostering a curated community of service providers, Dobby not only guarantees five-star work but also empowers professionals to earn more efficiently.
Her leadership skills shine through in her ability to manage and motivate diverse teams, driving a culture of excellence and innovation. With a strong background in financial analysis and event planning, Alex is adept at navigating the complexities of a rapidly evolving market. Fluent in Spanish, she also brings a unique perspective to Dobby’s outreach efforts, expanding its reach within diverse communities.
Backed by top-tier venture capitalists and industry veterans, Dobby is poised for continued growth, and under Alex's guidance, the company is set to redefine the future of home services, making them more accessible, efficient, and delightful for everyone involved.
