As the Senior Director of National Operations at Compass, Alexandra Elfmont plays a pivotal role in shaping the company's customer support landscape, ensuring that operational excellence aligns with the overarching strategic goals of the organization. With her entrepreneurial spirit and goal-oriented mindset, Alexandra oversees a...
As the Senior Director of National Operations at Compass, Alexandra Elfmont plays a pivotal role in shaping the company's customer support landscape, ensuring that operational excellence aligns with the overarching strategic goals of the organization. With her entrepreneurial spirit and goal-oriented mindset, Alexandra oversees a diverse team of over 260 professionals, including 60 Compass employees and 200 outsourced associates, strategically distributed across four Business Process Outsourcing (BPO) locations in the U.S., India, and the Philippines. Her leadership extends beyond traditional operations management; she is deeply involved in enhancing customer experience through innovative support solutions and workforce management strategies.
Alexandra's expertise in program management and strategic partnerships allows her to effectively navigate the complexities of M&A integration, ensuring seamless transitions and alignment of operational practices. She is adept at diagnosing and addressing operational challenges, leveraging her ability to "see around corners" to anticipate potential issues before they arise. This proactive approach not only fosters a culture of continuous improvement but also enhances the overall efficiency of support operations.
Key projects under her guidance include the implementation of advanced learning and development initiatives aimed at upskilling team members, thereby improving service delivery and customer satisfaction. Alexandra's commitment to excellence is further reflected in her strategic oversight of vendor management, where she cultivates strong relationships with external partners to optimize service quality and operational performance. Her multifaceted skill set, encompassing operations management, creative direction, and a strong foundation in real estate pre-construction marketing, positions her as a dynamic leader capable of driving Compass's mission forward in an increasingly competitive landscape.
