Alexander Klose serves as the Director of Digital Workplace Services at Novelis, where he leverages over 25 years of extensive experience in IT Service Management and project management to drive innovation and efficiency across the organization. In his current role, Alexander is responsible for leading...
Alexander Klose serves as the Director of Digital Workplace Services at Novelis, where he leverages over 25 years of extensive experience in IT Service Management and project management to drive innovation and efficiency across the organization. In his current role, Alexander is responsible for leading a global team that supports 15,000 end-users across North and South America, Europe, and the Asia-Pacific region, ensuring seamless IT service delivery in seven languages. His expertise in Digital Workplace Services is complemented by a profound understanding of integrating AI solutions into platforms such as ServiceNow and Microsoft Teams, enhancing user experience and operational efficiency.
Under Alexander's leadership, Novelis has successfully established a robust global support organization, which includes IT Service Desks and DeskSide Support teams strategically positioned in all 51 locations worldwide. His commitment to improving service quality is evident in his initiatives aimed at optimizing infrastructure management and implementing best practices in IT transformation. By focusing on key services such as ServiceNow, MS Exchange, Active Directory, and SCCM, he has played a pivotal role in streamlining operations and enhancing asset management processes.
Moreover, Alexander's skills in program execution and PMO development have been instrumental in driving significant improvements in service delivery and user satisfaction. His holistic approach to IT service management not only addresses immediate operational needs but also positions Novelis for future growth in an increasingly digital landscape. As a thought leader in the industry, Alexander continues to explore innovative solutions that align with the evolving demands of the digital workplace, ensuring that Novelis remains at the forefront of technology and service excellence.
