As a Customer Success Manager at Strivven Media, Alexander A. plays a pivotal role in enhancing the educational journeys of students across the United States through innovative college and career readiness platforms such as VirtualJobShadow.com, VJSJunior.com, and the LifePath Career Exploration Course. With a robust...
As a Customer Success Manager at Strivven Media, Alexander A. plays a pivotal role in enhancing the educational journeys of students across the United States through innovative college and career readiness platforms such as VirtualJobShadow.com, VJSJunior.com, and the LifePath Career Exploration Course. With a robust background in higher education and a deep understanding of the EdTech landscape, Alexander expertly manages a diverse roster of accounts, ensuring that each client receives tailored support that aligns with their unique needs and objectives.
In his current role, Alexander is instrumental in facilitating the seamless transition of new customers from the sales phase to active engagement, ensuring they are well-equipped to leverage Strivven Media’s offerings. His commitment to customer advocacy is evident as he consistently provides exceptional service, fostering strong relationships that drive satisfaction and retention. By employing his skills in leadership development and success coaching, Alexander empowers educators and students alike to maximize the potential of these platforms, ultimately enhancing the overall educational experience.
Key projects under his management often focus on community outreach initiatives and research-driven strategies that promote effective usage of the tools available. His proficiency in Customer Service Management and Platform as a Service (PaaS) enables him to address challenges swiftly and effectively, ensuring that clients can navigate the digital landscape with confidence. Through public speaking engagements and workshops, Alexander also shares insights on best practices in customer success, further solidifying his role as a thought leader in the EdTech industry. With a passion for fostering student success and a commitment to continuous improvement, Alexander A. is dedicated to making a lasting impact in the realm of education.
