As a Customer Service Representative at Hertz, Alexa Edmonds plays a pivotal role in enhancing the customer experience through her expertise in counter sales and client interaction. Currently a junior at the University of Arkansas - Fort Smith, she is not only pursuing a degree...
As a Customer Service Representative at Hertz, Alexa Edmonds plays a pivotal role in enhancing the customer experience through her expertise in counter sales and client interaction. Currently a junior at the University of Arkansas - Fort Smith, she is not only pursuing a degree in Business Administration but also applying her academic knowledge in a practical setting. With over five years of experience in the workforce, Alexa has honed her skills in customer service, making her adept at addressing client needs and ensuring satisfaction.
In her daily responsibilities, Alexa engages directly with customers, guiding them through the car rental process with professionalism and efficiency. She is responsible for printing contracts, managing vehicle rentals, and maintaining the cleanliness of the fleet, which reflects her commitment to operational excellence. Additionally, Alexa handles confidential information with discretion, showcasing her understanding of the importance of privacy in customer interactions.
Her role also involves achieving monthly sales goals, where she utilizes her advanced communication skills and leadership abilities to promote Hertz's services and products effectively. By leveraging her knowledge of Microsoft Office and customer service best practices, Alexa not only meets but often exceeds performance metrics, contributing to the overall success of her team. As she continues to grow in her role, Alexa is poised to make significant contributions to the field of business, driven by her passion for customer engagement and operational efficiency.
