Alex Turkovic is a seasoned Customer Success leader with a remarkable track record of driving over 120% Net Revenue Retention (NRR) and enhancing Customer Success Manager (CSM) efficacy through innovative digital customer experience (CX) strategies tailored for early to mid-stage startups. As the Founder and...
Alex Turkovic is a seasoned Customer Success leader with a remarkable track record of driving over 120% Net Revenue Retention (NRR) and enhancing Customer Success Manager (CSM) efficacy through innovative digital customer experience (CX) strategies tailored for early to mid-stage startups. As the Founder and host of The Digital Customer Success Podcast, Alex leverages his 17+ years of expertise in digital transformation, customer management, and post-sales services to empower CS leaders and practitioners. Each week, he delves into critical topics that revolve around building and maintaining scalable customer success programs, focusing on optimizing the customer journey and maximizing the efficiency of CSMs.
Under Alex's leadership, the podcast has become a vital resource for professionals seeking to enhance their customer engagement and satisfaction strategies. He discusses actionable insights on customer education, learning management, and the integration of technology in customer success initiatives. His deep understanding of SaaS and instructional technology allows him to share best practices that resonate with both seasoned professionals and those new to the field.
In addition to his podcasting efforts, Alex is passionate about fostering a culture of continuous learning and team building within organizations. His skills in multimedia and distance learning enable him to create impactful training programs that equip teams with the tools they need to succeed in a rapidly evolving digital landscape. Through his thought leadership and commitment to excellence, Alex Turkovic is shaping the future of customer success, making him a pivotal figure in the industry.
