Alessandro Veicsteinas serves as an IT Support Technician at the University of Milan, where he plays a pivotal role in ensuring the seamless operation of the institution's technological infrastructure. With a strong foundation in computer repair and system administration, Alessandro is adept at installing, upgrading,...
Alessandro Veicsteinas serves as an IT Support Technician at the University of Milan, where he plays a pivotal role in ensuring the seamless operation of the institution's technological infrastructure. With a strong foundation in computer repair and system administration, Alessandro is adept at installing, upgrading, and maintaining a wide array of IT equipment, including desktop and notebook computers, printers, and scanners. His expertise extends to LAN and network installation, where he skillfully monitors and programs systems to optimize performance and connectivity.
In his current role, Alessandro is responsible for providing both remote and on-site level 1 and 2 customer support, demonstrating exceptional problem resolution skills that enhance user satisfaction. His excellent customer service abilities allow him to effectively instruct users on various computer-related issues, ensuring they feel empowered and confident in utilizing technology. Additionally, Alessandro serves as a vital liaison to hardware and software suppliers, adeptly navigating operational challenges to maintain the university's IT ecosystem.
Key projects that Alessandro has undertaken include the deployment of new desktop systems across multiple departments and the implementation of a streamlined service desk process that has significantly improved response times for IT support requests. His proficiency in web development, particularly with platforms like Joomla and WordPress, further enriches his contributions to the university, enabling him to assist in creating and maintaining user-friendly digital environments. With a commitment to continuous learning and improvement, Alessandro is not only a technical expert but also a valuable resource for the academic community at the University of Milan.
