Akhil Goel currently serves as the Global Contact Center Solutions & Pre Sales Head at Tata Consultancy Services (TCS), where he leverages his extensive expertise in business development, service delivery, and digital transformation to drive strategic growth and innovation. With a proven track record of...
Akhil Goel currently serves as the Global Contact Center Solutions & Pre Sales Head at Tata Consultancy Services (TCS), where he leverages his extensive expertise in business development, service delivery, and digital transformation to drive strategic growth and innovation. With a proven track record of successfully managing diverse roles, Akhil has become a pivotal force in acquiring and nurturing strategic clients, aligning TCS’s key service offerings with their unique business requirements. His focus on hunting and acquiring new logos has not only expanded TCS’s client portfolio but has also enhanced the company’s reputation in the competitive landscape of contact center solutions.
In his current role, Akhil is instrumental in orchestrating large strategic bids, ensuring that they resonate with client needs while showcasing TCS’s capabilities in offshoring and operations management. His adeptness in cross-functional team leadership and business strategy enables him to foster collaboration across various departments, driving efficiency and effectiveness in service delivery. Akhil’s commitment to excellence is further exemplified by his Six Sigma expertise, which underpins his approach to continuous improvement and operational excellence.
Akhil’s passion for empathetic leadership and his relentless pursuit of knowledge have allowed him to adapt and thrive in an ever-evolving industry. As he continues to navigate the complexities of digital technology and transformation, Akhil remains dedicated to adding value to every role he undertakes, ensuring that TCS not only meets but exceeds client expectations in the realm of contact center solutions. His journey is a testament to the power of strategic vision, collaborative spirit, and a customer-centric approach in driving business success.
