Ajay Nambiar currently serves as the Chief Operating Officer (COO) for PYP and Chief Strategy Officer (CSO) for M3M India Private Limited, where he plays a pivotal role in shaping the customer experience landscape within the real estate sector. With a robust background in Customer...
Ajay Nambiar currently serves as the Chief Operating Officer (COO) for PYP and Chief Strategy Officer (CSO) for M3M India Private Limited, where he plays a pivotal role in shaping the customer experience landscape within the real estate sector. With a robust background in Customer Experience Management and a proven track record in establishing scalable customer service organizations, Ajay has successfully driven significant revenue growth and operational excellence. Under his leadership, PYP has achieved remarkable milestones, generating an impressive ₹800 crore in sales, while also overseeing collections exceeding $1 billion for M3M and Smartworld.
Ajay’s expertise in service quality management, including certifications in ISO, COPC, and Six Sigma, has enabled him to establish rigorous service benchmarks that consistently elevate customer satisfaction (CSAT) and Net Promoter Score (NPS) metrics to the highest levels across industries. His strategic vision has not only positioned PYP as a leader in customer service operations but has also earned accolades such as the CX CEO of the Year and CX Team of the Year for two consecutive years (2022 and 2023).
Adept in both centralized and decentralized service organization setups, Ajay excels at optimizing service delivery and enhancing customer experience through innovative strategies. His analytical skills and storytelling ability empower him to translate complex business insights into actionable strategies, fostering a culture of excellence within his teams. As a customer brand custodian, Ajay is committed to maximizing revenue and managing cash flow effectively, ensuring that PYP and M3M continue to thrive in a competitive market landscape.
