Aileen Posso serves as an Epic Principal Trainer at UConn Health, where she leverages her extensive background in clinical instruction and healthcare services to enhance the efficiency and effectiveness of electronic health record (EHR) systems. With a Master of Science in Counselor Education focused on...
Aileen Posso serves as an Epic Principal Trainer at UConn Health, where she leverages her extensive background in clinical instruction and healthcare services to enhance the efficiency and effectiveness of electronic health record (EHR) systems. With a Master of Science in Counselor Education focused on Student Development in Higher Education, Aileen brings a unique perspective to her role, emphasizing the importance of user engagement and training in the successful implementation of Epic systems.
In her current position, Aileen plays a pivotal role in planning and conducting workflow review sessions with clients, business analysts, and team members, ensuring that the Epic environment aligns with both IT and business strategies. Her ability to learn and understand end-user workflows allows her to tailor training programs that meet the specific needs of healthcare professionals, ultimately improving patient care and operational efficiency. Aileen collaborates closely with IT management to establish guidelines and standards that promote best practices within the Epic system, demonstrating her commitment to continuous improvement and innovation in healthcare technology.
Key projects under her leadership include the development of comprehensive training modules that enhance user proficiency and confidence in navigating the Epic system. Her strong skills in troubleshooting, problem-solving, and interpersonal communication enable her to effectively address user concerns and foster a collaborative learning environment. Aileen’s dedication to student development and her expertise in technical support make her an invaluable asset to UConn Health, as she empowers healthcare teams to maximize the potential of their EHR systems while ensuring a seamless transition to new technologies.
