Aicha Kodia serves as a Sales & Marketing Associate at Trotters Childrenswear Limited, where she leverages her extensive expertise in customer relations and sales management to enhance the overall shopping experience for clients. With a keen ability to stay calm and unflustered under pressure, Aicha...
Aicha Kodia serves as a Sales & Marketing Associate at Trotters Childrenswear Limited, where she leverages her extensive expertise in customer relations and sales management to enhance the overall shopping experience for clients. With a keen ability to stay calm and unflustered under pressure, Aicha excels in high-paced retail environments, ensuring that customer needs are met efficiently and effectively. Her role involves processing various payment methods, monitoring and updating sales data, and providing tailored advice to customers, which showcases her strong communication skills and her commitment to exceptional service.
Aicha's proficiency in both English and French allows her to connect with a diverse clientele, further enriching the customer experience. She utilizes her specialist product knowledge to assist customers in selecting the best items for their needs, while also handling product exchanges and refunds with professionalism and empathy. Her time management skills enable her to juggle multiple tasks seamlessly, from administrative work to strategic marketing initiatives.
Key projects Aicha has been involved in include the implementation of targeted marketing strategies that have successfully increased customer engagement and sales. By utilizing tools such as Microsoft Excel and the I-Salon system, she has been able to analyze sales trends and customer feedback, informing future business strategies. Aicha’s ability to negotiate and consult effectively with both customers and suppliers has positioned her as a valuable asset to Trotters Childrenswear, contributing to the brand's reputation for quality and service excellence in the competitive children’s fashion market.
