Adrienne Fonseca is a seasoned professional with over 20 years of experience in operations, strategy, and program management, currently serving as the Founder and Consultant at Adept Advisors LLC. In her role, Adrienne leverages her extensive expertise to empower small to mid-size businesses to achieve...
Adrienne Fonseca is a seasoned professional with over 20 years of experience in operations, strategy, and program management, currently serving as the Founder and Consultant at Adept Advisors LLC. In her role, Adrienne leverages her extensive expertise to empower small to mid-size businesses to achieve sustainable growth and operational excellence. Adept Advisors LLC specializes in a range of services, including the procurement and management of business process outsourcing (BPO), optimization of customer support and customer success processes, and strategic project management.
Adrienne’s background includes a significant tenure at Stripe, where she served as the Head of Customer Support Operations. There, she honed her skills in agile methodologies and cross-functional team leadership, driving initiatives that improved customer satisfaction and operational efficiency. Her proficiency in Oracle Financials and budgeting has been instrumental in helping clients streamline their financial processes and make data-driven decisions.
At Adept Advisors, Adrienne is currently spearheading key projects that focus on enhancing customer engagement and optimizing operational workflows. Her strategic approach involves designing scalable processes and metrics that align with both business goals and customer needs. By employing agile project management techniques, she ensures that her clients can adapt to changing market demands while maintaining a high level of service quality. Adrienne’s commitment to fostering innovation and her deep understanding of start-up dynamics make her a valuable partner for businesses looking to navigate the complexities of growth and transformation in today’s competitive landscape.
