Adrian Hernandez-Liebo serves as the Account Director for North America at Zowie, where he spearheads the Customer Success function with a keen focus on driving growth and fostering exceptional client relationships. With a robust background in Customer Success leadership, Adrian excels in consultative selling and...
Adrian Hernandez-Liebo serves as the Account Director for North America at Zowie, where he spearheads the Customer Success function with a keen focus on driving growth and fostering exceptional client relationships. With a robust background in Customer Success leadership, Adrian excels in consultative selling and retention strategies, ensuring that clients not only achieve their goals but also derive maximum value from Zowie’s innovative Software as a Service (SaaS) solutions. His expertise in customer analysis enables him to identify and address unique challenges faced by enterprise accounts, allowing for tailored solutions that resonate with diverse industries.
At Zowie, Adrian is currently leading key projects that enhance customer engagement and satisfaction, leveraging cross-functional team leadership to align resources effectively. His deep curiosity about customer needs drives him to cultivate strategic executive relationships, which have proven instrumental in expanding complex, large accounts. By implementing expansion strategies that focus on long-term success, Adrian consistently exceeds revenue targets, positioning Zowie as a trusted partner in the customer journey.
Fluent in Chinese, Adrian also brings a global perspective to his role, enhancing communication and collaboration with clients across different regions. His passion for understanding customer challenges and delivering exceptional results makes him a pivotal figure in Zowie's mission to redefine customer success in the rapidly evolving tech landscape. Through his leadership, Adrian is not only shaping the future of customer engagement but also setting new standards for excellence in the SaaS industry.
