Adam Peld currently serves as a Technical Support Analyst Level 2 at Kaleida Health, where he leverages his extensive expertise in desktop support and troubleshooting to enhance the operational efficiency of the organization. With a strong foundation in Microsoft Office 2007 & 2010, Novell ConsoleOne,...
Adam Peld currently serves as a Technical Support Analyst Level 2 at Kaleida Health, where he leverages his extensive expertise in desktop support and troubleshooting to enhance the operational efficiency of the organization. With a strong foundation in Microsoft Office 2007 & 2010, Novell ConsoleOne, and Active Directory, Adam plays a pivotal role in ensuring that the IT infrastructure runs smoothly, enabling healthcare professionals to focus on patient care. His commitment to excellence is evident in his exemplary customer service scores, consistently nearing 100% on monthly scorecards, which reflects his dedication to providing timely and effective support.
In his current role, Adam has taken the initiative to develop and implement a comprehensive training program for new analysts, ensuring that they are well-equipped with the necessary skills and knowledge to excel in their positions. He has also maintained and updated critical training documentation, policies, and procedures, which serve as essential resources for the entire team. By creating multiple knowledge articles, Adam has fostered a culture of continuous learning and improvement, empowering his colleagues to resolve issues more efficiently.
Moreover, Adam’s ability to cultivate strong working relationships with Level 3 support personnel has proven invaluable in addressing complex technical challenges. His proficiency in various operating systems, including Windows 7 and Windows Vista, combined with his skills in communication security and the EKMS system, positions him as a key asset to Kaleida Health’s IT department. Through his dedication to exceptional service and a proactive approach to problem-solving, Adam Peld continues to make significant contributions to the healthcare industry, ensuring that technology supports the vital work of healthcare providers.
