As the CEO of MIM® (Official Major Incident Management), Adam N. brings a wealth of strategic insight and operational expertise to the forefront of IT service management. With a career that spans both large blue-chip corporations like Fujitsu and HP and innovative start-ups, Adam has...
As the CEO of MIM® (Official Major Incident Management), Adam N. brings a wealth of strategic insight and operational expertise to the forefront of IT service management. With a career that spans both large blue-chip corporations like Fujitsu and HP and innovative start-ups, Adam has honed his skills in managing complex operations and leading diverse teams. His extensive background in risk management and due diligence has equipped him to oversee significant deals exceeding £30 million, ensuring that MIM® remains at the cutting edge of industry standards.
Under Adam's leadership, MIM® has established itself as the owner of the Global Best Practice in IT Major Incident Management® Publications™ and the MIM® Cloud Academy™. These initiatives are designed to empower global IT Managed Service Providers (MSPs) and in-house IT operations by providing systematic training developed by industry-leading professionals. This training not only enhances the capabilities of IT teams but also significantly reduces business-critical service outages, a key concern for organizations striving for operational excellence.
Adam’s strategic vision is complemented by his expertise in operations management, business strategy, and risk mitigation, making him a pivotal figure in the evolution of IT service delivery. His commitment to fostering a culture of continuous improvement and innovation is reflected in MIM®’s offerings, which are tailored to meet the dynamic needs of the IT landscape. Through his leadership, Adam N. is not only shaping the future of major incident management but also driving transformative change in how organizations approach IT resilience and service continuity.
