As the Head of Operations at Solid, Abi John plays a pivotal role in driving the company's operational excellence and ensuring compliance in a rapidly evolving financial landscape. With a robust background in risk management and operational strategy, Abi leads a dedicated team responsible for...
As the Head of Operations at Solid, Abi John plays a pivotal role in driving the company's operational excellence and ensuring compliance in a rapidly evolving financial landscape. With a robust background in risk management and operational strategy, Abi leads a dedicated team responsible for conducting meticulous manual reviews for Know Your Customer (KYC), Know Your Business (KYB), and Identity Verification (IDV). This critical function not only safeguards the organization against potential risks but also enhances customer trust and satisfaction.
Abi's expertise extends to configuring advanced risk tools that streamline processes and improve efficiency, enabling the team to respond swiftly to compliance audits, particularly in Automated Clearing House (ACH) transactions. As the single point of contact for ACH audits, Abi ensures that all procedures adhere to regulatory standards, mitigating risks associated with financial transactions. Furthermore, Abi is instrumental in the development of comprehensive KYC/KYB manuals, which serve as essential resources for the team and contribute to the overall knowledge base of the organization.
In addition to operational responsibilities, Abi excels in team management and vendor management, fostering a collaborative environment that encourages professional growth and innovation. With strong analytical skills and a keen eye for detail, Abi effectively addresses related tickets, ensuring that all inquiries are resolved promptly and efficiently. This multifaceted role not only highlights Abi's commitment to operational excellence but also underscores the importance of strategic outsourcing and personnel management in achieving organizational goals. Through these initiatives, Abi continues to drive revenue growth and cost savings, positioning Solid as a leader in the industry.
