Abhinav Kapur, as Co-founder and CEO of Bikky, Inc., is at the forefront of revolutionizing how large, multi-unit restaurant brands leverage customer data to enhance their operational efficiency and guest engagement. Under his leadership, Bikky has developed the first Customer Data Platform (CDP) tailored specifically...
Abhinav Kapur, as Co-founder and CEO of Bikky, Inc., is at the forefront of revolutionizing how large, multi-unit restaurant brands leverage customer data to enhance their operational efficiency and guest engagement. Under his leadership, Bikky has developed the first Customer Data Platform (CDP) tailored specifically for the restaurant industry, addressing a critical gap in the market. By seamlessly integrating with various systems—including point-of-sale, online ordering, payments processing, and loyalty programs—Bikky enables restaurants to compile comprehensive datasets that illuminate guest behavior and preferences.
Abhinav's expertise in economics and financial analysis plays a pivotal role in shaping Bikky's strategic direction. His background in capital markets and financial modeling equips him with a unique perspective on the restaurant industry's financial dynamics, allowing him to guide clients in optimizing their menu performance and enhancing profitability. Key projects under his leadership have included the development of advanced analytics tools that track up to 90% of guest behavior, empowering restaurant operators to make data-driven decisions that foster loyalty and increase revenue.
With a keen focus on analytical skills, Abhinav is dedicated to transforming raw data into actionable insights, helping restaurants not only understand their guests but also anticipate their needs. His vision for Bikky is to create a robust ecosystem where data empowers restaurants to thrive in an increasingly competitive landscape, ensuring they can deliver exceptional dining experiences tailored to their guests' unique preferences. Through innovative solutions and a commitment to excellence, Abhinav Kapur is redefining the future of customer engagement in the restaurant sector.
