Abhijeet Vijaywergiya currently serves as the Manager of Call Center Partner at CarGurus, where he leverages over 15 years of extensive experience in vendor and contact center management to drive operational excellence and enhance customer satisfaction. In his role, Abhijeet is responsible for defining and...
Abhijeet Vijaywergiya currently serves as the Manager of Call Center Partner at CarGurus, where he leverages over 15 years of extensive experience in vendor and contact center management to drive operational excellence and enhance customer satisfaction. In his role, Abhijeet is responsible for defining and implementing strategies that foster best-in-class outsourced contact center partnerships, ensuring that these collaborations not only meet but exceed CarGurus’ performance expectations. His expertise in Six Sigma methodologies allows him to identify areas for process improvement, enabling the company to optimize its service delivery and achieve profitable growth.
Abhijeet plays a pivotal role in the annual business planning and governance of outsourced contact center operations, meticulously crafting and managing contractual agreements in collaboration with the Legal team. His strong background in contract negotiation and governance ensures that all partnerships align with CarGurus’ strategic objectives while maintaining compliance and quality standards. He is adept at leading critical transitions, including the onboarding of new projects and the implementation of process improvements, which are essential for enhancing operational efficiency.
With a COPC certification as an Outsourced Operations Leader, Abhijeet is well-versed in quality assurance and metrics analysis, enabling him to monitor partner performance effectively. His strategic thinking skills and deep understanding of BPO and IT management empower him to drive initiatives that elevate customer experience and satisfaction. Abhijeet’s commitment to excellence and innovation positions him as a key contributor to CarGurus’ success in the competitive automotive marketplace.
